Faq's
Got questions? We've got answers! Explore our FAQs section below to find solutions to common queries about our products, services, ordering process, and more. If you can't find the information you're looking for, don't hesitate to reach out to our friendly customer support team for assistance. We're here to ensure your shopping experience with us is smooth, seamless, and stress-free.
How can I place an order?
To place an order, simply browse our website and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping information and payment details. Once your order is successfully placed, you will receive an order confirmation via email.
How long will it take to receive my order?
We strive to process and ship orders within 3-5 business days. The delivery time will depend on your location and the shipping method you choose during checkout. Once your order is shipped, you will receive a shipping confirmation email with tracking information.
Can I track my order?
Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package.
What is your return policy?
Please refer to our return policy section on our website to familiarize yourself with our return guidelines, eligibility, and the process to initiate a return.
How do I contact customer support?
For any questions, concerns, or assistance, please reach out to our customer support team through phone or email us. We are here to help and will respond to your inquiries as promptly as possible.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is processed and shipped, we may not be able to make changes.
What types of customization options are available for any type of product?
We offer a wide range of customization options including alterations to the design, fabric choices, embellishments, sleeve lengths, neckline styles and much more. Our goal is to create a garment that perfectly reflects your personal fashion style and preferences.
How do I request customization for my order?
To request customization for your order, simply select the "Customize" option on the product page and follow the prompts to specify your preferences. You can also reach out to our customer service team for assistance with your customization requests. You can contact us directly on phone number or email.
Is there an additional cost associated with customization services?
Yes, there may be an additional cost associated with certain customization options depending on the complexity of the request.
What is the return or exchange policy for customized products?
Since customized products are tailored specifically to your preferences, they are not eligible for return or exchange unless there is a defective piece.
Are the sizes true to fit?
We provide detailed size charts for each item to help you choose the appropriate size. Please refer to these charts and measurements to ensure the best fit for your child. If you have further questions about sizing, feel free to contact our customer support team for assistance.
How can I place an order?
To place an order, simply browse our website and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping information and payment details. Once your order is successfully placed, you will receive an order confirmation via email.
How long will it take to receive my order?
We strive to process and ship orders within 3-5 business days. The delivery time will depend on your location and the shipping method you choose during checkout. Once your order is shipped, you will receive a shipping confirmation email with tracking information.
Can I track my order?
Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package.
What is your return policy?
Please refer to our return policy section on our website to familiarize yourself with our return guidelines, eligibility, and the process to initiate a return.
How do I contact customer support?
For any questions, concerns, or assistance, please reach out to our customer support team through phone or email us. We are here to help and will respond to your inquiries as promptly as possible.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is processed and shipped, we may not be able to make changes.
What types of customization options are available for any type of product?
We offer a wide range of customization options including alterations to the design, fabric choices, embellishments, sleeve lengths, neckline styles and much more. Our goal is to create a garment that perfectly reflects your personal fashion style and preferences.
How do I request customization for my order?
To request customization for your order, simply select the "Customize" option on the product page and follow the prompts to specify your preferences. You can also reach out to our customer service team for assistance with your customization requests. You can contact us directly on phone number or email.
Is there an additional cost associated with customization services?
Yes, there may be an additional cost associated with certain customization options depending on the complexity of the request.
What is the return or exchange policy for customized products?
Since customized products are tailored specifically to your preferences, they are not eligible for return or exchange unless there is a defective piece.
Are the sizes true to fit?
We provide detailed size charts for each item to help you choose the appropriate size. Please refer to these charts and measurements to ensure the best fit for your child. If you have further questions about sizing, feel free to contact our customer support team for assistance.